Delivery, pre-orders and returns
SHIPPING – UK
STANDARD DELIVERY – 2-3 DAY DELIVERY FROM DISPATCH – £2.99
EXPRESS DELIVERY – 1-2 DAYS FROM DISPATCH – £4.89
SHIPPING – INTERNATIONAL
We ship worldwide! Below are shipping time estimates for countries. Your tracking link will be sent to you when your order is dispatched.
EUROPE: ROYAL MAIL TRACKED & SIGNED – 5-10 DAY DELIVERY – £11.50
REST OF THE WORLD – ROYAL MAIL TRACKED & SIGNED – 7-14 DAY DELIVERY – £14.50
Please note orders outside of the EU may be subject to customs charges and tax duty which you will need to pay before the order is delivered.
Orders that have been returned by the courier because the orders haven’t been called for, refused, or have an incorrect address, once returned to us will be refunded minus the original shipping cost.
PRE ORDER ITEMS
When you order a pre-order item, we will only dispatch the entire order when ALL items are in stock. If you would like your in-stock items sending sooner, then just place two separate orders.
If you aren’t satisfied with your product then please email us so we can help!
You will need to keep everything packaged, pop a note in the order with your name and order number plus why you are returning and send to the address we email you.
Sealed products which have been opened, e.g. beauty products and hygiene related products as well as gift vouchers and made to order/personalised products are not suitable to be returned unless faulty.
When your items arrive, we will issue a refund (please note that we do not refund shipping costs). Please send items tracked and keep proof of receipt until a full refund has been issued as we can not take any responsibility for lost items.